 | WHAT'S NEW?
NorthStar CIS Live at Woodstock Hydro
OTTAWA, ON - 12 May, 2008
The NorthStar division (Harris NorthStar) of Harris Computer Systems (Harris) is pleased to announce that Woodstock Hydro Services Inc. is now live on the NorthStar CIS system.
Woodstock Hydro converted to NorthStar CIS from a legacy system that had been in place for a number of years. Woodstock Hydro is located in Woodstock, ON (pop. 33 000) about 140km west of Toronto, ON. The utility can trace its history back to 1886 when the town of Woodstock purchased a privately owned waterworks. In the 1890s, fresh water was delivered to residents from local springs through wood mains fed by gravity. The electric utility began in 1888 and supplied power to the town’s 35 street lights. Woodstock has grown significantly since then. Today, it services approximately 12 500 residential and 1400 commercial and residential customers.
“It is a great time to join the growing NorthStar family,” said Ken Hayes, Dir. of Sales and Marketing for Harris Northstar. “State of the art tools, a powerful billing engine, and flexible reporting interfaces have made NorthStar CIS the foremost choice for municipal utilities in Ontario and across the United States. We look forward to a long partnership with Woodstock Hydro.”
NorthStar CIS represents the next generation of CIS software. Incorporating a state-of-the-art user interface, it provides users with business-focused functionality and ease of use. NorthStar CIS continues to deliver innovative, utility-specific features in a robust environment that is cross-database and cross-platform capable. Harris NorthStar is dedicated to giving customers value driven software with unparalleled customer support.
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 | City of Danville goes live with CIS Infinity
Second Phase of ERP Project Completed
Danville, VA and Toronto, Canada. April 11, 2008
The City of Danville (the City) has completed the successful implementation of its new customer information and billing system, CIS Infinity by Advanced Utility Systems Corporation (Advanced), a wholly-owned subsidiary of Harris Computer Systems. In addition to installing CIS Infinity, Advanced, acting as Prime Vendor coordinated the installation of a new central cashiering application offered by Professional Consultancy International, LLC (PCI).
With these two new systems in place, the second phase of the City’s Enterprise Resource Planning (ERP) Software project is complete. The City is now able to deliver customer information and billing services to its 45,000 water, electric and gas customers.
To facilitate these services the City was able to take advantage of the flexibility and interoperability that CIS Infinity provides. As Atsushi Yasuda, Director of Operations at Advanced notes, “The Advanced development strategy has always been directed towards integration and flexibility. We are very pleased that the City of Danville is able to realize the potential and benefits of this strategy.”
CIS Infinity includes a complex rate engine that uses extensive normalization of the rate structure that will allow for virtually unlimited rate configuration for each of the City’s services.
CIS Infinity also facilitates fast, inexpensive integration with an extensive variety of applications including the City’s financial information system Sun-Gard Bi-Tech IFAS and PCI’s Revenue Collections / Cashiering Systems (RCS), Revenue Billing System and Accounts Receivable suite of products. The high level of integration between CIS Infinity and PCI’s application will allow the City to automate several previously manual processes.
Another process that will be automated is the City’s Fuel Assistance program. It is designed to aid households that meet a certain income and resource criteria with their heating needs during the winter months.
The City is the second client located in the state of Virginia for Advanced.
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 | City of Santa Ana, CA Selects enQuesta™ 3e
Santa Ana, CA and Colchester, VT, March 4th, 2008
Harris Computer Systems (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that the City of Santa Ana, CA (City) has selected Systems & Software (S&S), a wholly owned subsidiary of Harris, to implement its enQuesta 3e solution.
Santa Ana, which serves 44,000 water and sewer customer accounts, required the need to consolidate their data through an integrated application while using updated technology to increase efficiencies. S&S partnered with Lawson Software (Lawson) to provide the City with a best-of-breed solution for software and implementation services for an enterprise resource planning system (ERP).
“We are very excited that the City of Santa Ana has selected enQuesta 3e to assist in providing an integrated approach to managing and optimizing its customer service operations,” said Dave Decker, Executive VP, Systems & Software. “We are certain that Systems & Software and Lawson Software will exceed the City’s expectations in delivering a total solution and long-term partnership.”
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 | Harris NorthStar Chosen by Tillsonburg Hydro to Provide CIS/Billing Solution
OTTAWA, ON - 12 May, 2008
The NorthStar division (Harris NorthStar) of Harris Computer Systems announced today that it was selected by the Town of Tillsonburg, ON to deliver its customer information and billing solution for Tillsonburg’s electric customers.
Tillsonburg Hydro Inc. will be moving to NorthStar CIS from a legacy system that has been in place for a number of years. Tillsonburg Hydro Inc. (THI) is 100% owned by the town of Tillsonburg, ON (pop. 14 822) which is situated about 50km southeast of London, ON. The utility distributes electricity to more than 6500 customers. Working in partnership with the Electricity Distributor’s Association of Ontario, the Ontario Ministry of Energy and the Ontario Energy Board, THI is committed to the safe distribution of electricity and the responsible maintenance of the Town’s electricity grid.
Rob diMurro, Executive Vice President for Harris NorthStar, had this to say about becoming Tillsonburg’s billing/CIS provider: “This is exciting news for us. NorthStar CIS’s scalability and flexibility lends itself perfectly to Tillsonburg’s business model.”
Ken Hayes, Dir. of Sales and Marketing for Harris NorthStar, added: “This is good news for THI’s many customers as well. The fact that their electricity provider chose NorthStar CIS with its latest innovations to the billing engine, customer service modules and embedded Cognos reporting tools, speacks to THI’s commitment to providing the best customer care.”
NorthStar CIS represents the next generation of CIS software. Incorporating a state-of-the-art user interface, it provides users with business-focused functionality and ease of use. NorthStar CIS continues to deliver innovative, utility-specific features in a robust environment that is cross-database and cross-platform capable. Harris NorthStar is dedicated to giving customers value driven software with unparalleled customer support.
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 | LOGIS’ 18 cities live on CIS Infinity
CIS Infinity offers flexibility, functionality and an easy-to-use interface
Golden Valley, MN and Toronto, Canada. April 15, 2008
Providing a strategy to implement a CIS solution for 18 cities, in partnership with Local Government Information Systems Association (LOGIS) presented a unique challenge to Advanced Utility Systems Corporation (Advanced). However as a result of working closely with the team at LOGIS, Advanced was able to address this challenge and successfully bring all 18 cities live on-time and on-budget.
Part of the success came from Advanced committing to an aggressive schedule from the start. Implementation began in November 2004 with the first three cities going live in June 2005. The eighteenth and final city went live February 2008. With each implementation, the LOGIS staff grew more familiar with the process which helped ensure that each city went live on schedule. Furthermore, Advanced was able to streamline the implementation process with each consecutive project which also aided in the timeliness of the implementations.
As a group, the 18 member cities of LOGIS provide water service to 663,000 accounts and deliver approximately 2,000,000 bills each year. However, each one of the cities is unique in their billed services, rate structure, and collections. As Steven Hammond, Executive Vice President of Advanced notes, “We were excited to take on this opportunity as it was a chance to further highlight and demonstrate how flexible and easily configurable CIS Infinity is.”
With their new customer information and billing system, the LOGIS cities are now able to provide their users with comprehensive functionality and an easy-to-use interface. Although, LOGIS’ legacy system had served the cities well in the past, CIS Infinity offers functionality that fully handles all business requirements and often times provides enhanced capabilities. Also, CIS Infinity is designed to be user friendly. All information associated with a customer is available on a single, easy to read window. This allows the users to be more effective and efficient in their day-to-day responsibilities.
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities.
LOGIS is a not-for-profit consortium of Minnesota government entities in the Minneapolis - St. Paul area. It provides management information systems, support and related services to its members, essentially acting as a shared information technology department.
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 | Systems & Software, Inc. Announces 2007 Innovation Awards
Colchester, VT, October 09, 2007
Systems & Software, Inc., a leading Customer Information System (CIS) Solution provider for utilities, announced the winners of their 2007 Innovation awards at a ceremony held in Burlington, VT on October 2nd as part of the Systems & Software 2007 Annual Conference. The awards recognize excellence among water, gas and electric utilities for innovations in Customer Service, Business Process and Technology.
The Electric Power Board of Chattanooga (EPB) was presented the award for Innovation in Technology due to their utilization and flexibility surrounding cutting-edge technology. These initiatives included providing value-added services to their customers by leveraging state-of-the-art, real-time integration techniques to better integrate their operations. The award was accepted by David Johnson, VP of Information Systems and Anita James, Manager of Business Processes on behalf of EPB.
The award for Innovation in Business Process was presented to SEMCO Energy Gas Company for the creative and innovative processes demonstrated in customer service and collections. Autumn Mlynarski and Liana Murawski, both representing Customer Service, accepted the award on behalf of SEMCO.
The City of Akron Public Utilities Bureau received the award for Innovation in Customer Service and Technology. The City was recognized for their comprehensive deployment of customer service technologies with web services integration to better serve their customer base. Brian Reaman, Industrial Bill Service Representative, and Brian Linder, Customer Service Manager, received the award on behalf of Akron.
“Each of these customers has delivered advanced technology to enable improvements in customer service and in their operations,” said Jerry Ford, CEO, who hosted the awards presentation. “We are proud to be associated with such industry leaders.”
This year, Systems & Software’s annual conference drew more than 75% of their client base. The conference offered in-depth, utility-focused sessions, including a variety of enQuesta software demonstrations, training workshops and discussions surrounding enQuesta’s functionality, technology and extended offerings including Mobile Workforce Management and Web Services.
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 | Harris NorthStar: VOC for County of Maui
Ottawa, ON – 9 May, 2008
The NorthStar division (Harris-NorthStar) of Harris Computer Systems is pleased to announce today that the County of Maui, HI, has chosen NorthStar CIS as its utility billing solution for its Solid Waste and Landfill Disposal divisions.Harris-NorthStar is partnered with Harris’ newly acquired DataNow business unit for Maui’s Landfill requirements. Harris provides utilities, schools and municipal governments with market-leading software solutions.
The County of Maui provides Solid Waste and Landfill services on the islands of Kaho`olawe, Lana`i, Maui and Moloka`i, in the State of Hawai`i. The Solid Waste Division collects and disposes of residential refuse in 3 major districts; Wailuku (including Kahului and South Maui), Makawao (including Kula, Pukalani, Paia and Haiku) and Lahaina (West Maui). Hana, Moloka`i and Lana`i. The Landfill Division is responsible for disposal of residential and commercial refuse at landfills located in Hana, Central Maui, Lana`i, and Moloka`i and for the co-composting project.
“We welcome County of Maui to NorthStar’s large customer base. Not only are we excited about adding them as our second customer in the Hawaiian Islands, but we are also pleased to interface with DataNow as well,” remarked Ken Hayes, Director of Sales for Harris’ NorthStar business division. “DataNow’s industry-leading Landfill solution provides Harris NorthStar with an opportunity to present a unique combination of applications: Harris’ flagship CIS--NorthStar--and DataNow’s Landfill-specific solution. This partnership provides our customers with a complete, operations-wide solution.”
NorthStar CIS represents the next generation of CIS software. Incorporating a state-of-the-art user interface, it provides users with business-focused functionality and ease of use. NorthStar CIS continues to deliver innovative, utility-specific features in a robust environment that is cross-database and cross-platform capable. Harris NorthStar is dedicated to giving customers value driven software with unparalleled customer support.
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 | City of Richland, Washington selects Harris’ Advanced Utility Systems to implement CIS Infinity
City of Richland, WA and Toronto, Canada. April 18, 2008
Advanced Utility Systems Corporation (Advanced), a wholly-owned subsidiary of Harris Computer Systems is pleased to announce that the City of Richland, Washington, has selected CIS Infinity as its preferred customer information and billing solution. The City of Richland strengthens Advanced’s presence in the state of Washington serving as the fourth Washington utility soon to be live on CIS Infinity.
The City of Richland is part of the rapidly growing Tri-Cities Metropolitan Statistical Area and is located in the center of Washington's expanding wine country. Modern-day Richland dates from 1943 when the U.S. Army acquired 156 miles, including the Richland town site as the location of the Hanford Works, a primary component of the World War II project to develop the atomic bomb.
Richland is now a full service city providing multiple utility services. The Public Works Department currently manages water, wastewater, solid waste and storm water divisions while its Energy Services Department provides electricity to a population over 41,000.
CIS Infinity will provide the City with extensive functionality configured to meet the high demands of a multi-service Utility. As well, the City will utilize the real time integration Advanced offers from its CIS Infinity application to Harris’ GEMS Financials.
As Melody Kendall, Accounting Operations Supervisor notes, “CIS Infinity demonstrated comprehensive and flexible functionality that met the business needs of multiple services and bound it with a robust customer service module, providing us with an integrated tool that will increase our efficiency and support to our customer base.”
The implementation of CIS Infinity is set to start over the coming weeks.
For more information visit www.harriscomputer.com
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